Useful Numbers and Contact Information

News

1st April 2020

Useful Sign Posting Contact Numbers and Information

 

Name of Organisation

 

 

Description of Support and Process

 

Contact Number / Websites / What we need to do

 

 

Staffordshire County Council Coronavirus Line

 

Dealing with enquiries from people who are shielding and received Government letter.  Also, Staffordshire Care for people with Social Care Needs during the Coronavirus Crisis

 

 

 

0300 111 8050

 

 

Staffordshire County Council

 

Recycling, social care, blue badges, highways, lighting, families, education

 

 

www.staffordshire.gov.uk

0300 111 8000

 

 

Tamworth Borough Council

 

Housing, Benefits, homeless advice, waste collections

 

https://www.tamworth.gov.uk/coronavirus-support-vulnerable

01827 709709

 

 

National Government Helpline

 

If someone has received a shielding letter from the Government, then contact details are on the letter.  If someone thinks they should have and have not received a letter they can also call to enquire for support

 

0800 028 8327

If someone wants to register online then we can help them over the over the phone.

Link to online form –

 

https://www.gov.uk/coronavirus-extremely-vulnerable

 

 

Council Tenant Enquiries

(Including sheltered, high rise and vulnerable housing tenants)

 

 

Sheltered/high rise and vulnerable housing tenants

 

Lee Birch – lee-birch@tamworth.gov.uk

 

Leanne Lee – Leanne-lee@tamworth.gov.uk

 

 

Privately Renting Tenants

 

Including those living in Housing Association properties

 

Sue Phipps – sue-phipps@tamworth.gov.uk

Leon Hackett –

leon-hackett@tamworth.gov.uk

 

 

Community/ Owner Occupiers

 

Community Enquiries, and Owner Occupiers

 

Karen Clancy –

karen-clancy@tamworth.gov.uk

Steph Ivey –

stephanie-ivey@tamworth.gov.uk

 

 

Volunteering - Support Staffordshire

 

If someone wants to volunteer to support people in the community isolating due to covid-19 they can call Support Staffordshire who will talk through opportunities available and vet suitability for providing support

 

 

0300 777 1207

Also, they can register via the website - www.supportstaffordshire.org.uk

 

Coop for Food – Home Deliveries (Priority Deliveries for our partnership) People who would normally go out shopping for groceries but self-isolating due to covid-19

 

 

 

People must be given a unique reference number which is generated by your team leader.  Please email your team leader with the request.  Each time delivery is required a new number will be required.

 

PLEASE ADVISE customers there may be a couple of days wait for delivery as demand increases. Still faster than Asda, Sainsburys, Morrisons etc

 

There is also a standard £5 deliver charge.  This has always been the case.

 

 

Email your Team Leader with the details to get the Unique reference number so they can put in their order.

 

Team Leader will then email back the Code for you to forward back to the customer.

 

 

 

 

 

Emergency Food Supplies

 

 

 

 

 

 

 

If people are self-isolating due to Covid-19 and can’t get out the house with no friends or family to support who can’t pay via Co-op we can provide an essential box of food supplies.

 

THIS IS ESSENTIAL BOX ONLY – WHAT WE HAVE IN STOCK

 

 

Email Lee Bates with the Details – communitytogethercic@gmail.com

 

Food Bank Referrals

 

Anyone who normally gets food from Tamworth Foodbank or are Struggling Financially and can collect food or someone can collect it for them.

 

Following details to be emailed to your Team Leader

Full Name

Full Address and Postcode

Date of Birth

Number of Adults

Number of Children

Sanitary Requirements if any

Nappy sizes if any.

 

A 3day supply of food will be provided.

 

Food can be collected Monday to Friday 12noon – 3pm CLOSED THURSDAYS

 

 

Team Leader to forward details to

emma.coates@tamworth-elim.org.uk

 

or can call 0777 265 1194

 

 

Manna House

258-264 Glasco Road

Tamworth

B77 2AY

 

 

 

 

 

 

Medication Delivery

 

Check with your pharmacy first to see if they are delivering.  If they are not delivering the contact your GP to get your prescription transferred to Spring Farm Pharmacy.

The person then calls Spring Farm Pharmacy to advise their prescription has been changed to them and require a delivery.  This can be a temporary arrangement and can transfer back when isolating has finished.

 

 

01827 702 402

 

Bereavement Support

Trained Counsellor

 

 

 

 

Email Wendy Quinn Trained Counsellor with the persons contact information and she will call and make contact.

 

office@heartoftamworth.org

 

St Giles Bereavement

 

 

St Giles have a telephone line set up for everyone who has been bereaved and is struggling at this time.

 

Don’t have to be known to the Hospice either.

 

 

01543 434 536

 

‘Virtual’ Bereavement Help Points are also going to be set up in the next couple of days using Zoom.  Await this info.

 

 

Citizens Advice

 

Help and Advice with Debt, Benefits, employment, housing, and other issues

 

General Advice Line – 0300 330 2110

Help with Universal Credit Claims –

0800 144 8 444

Email – www.casestaffs.org.uk

Website – www.casestaffs.org.uk

 

 

Tamworth Advice Centre

 

 

Help and Advice with Debt, Benefits, employment, housing, and other issues

 

www.citizensadvice.org.uk/local/mid-mercia

0300 3309002

 

 

 

Wellbeing Matters (Mental Health Support)

 

 

Mental Health Support

 

https://wellbeingmatters.mpft.nhs.uk/

Self-referral helpline - 01827 288843

 

Mind Charity (Mental Health Support)

 

 

Mental Health Support

 

www.mind.org.uk

0300 123 3393

(Monday to Friday 9am to 6pm)

 

 

Samaritans

 

Non-judgmental support to talk to a trained Samaritan

 

116 123

 

or people can also email Jo@samaritans.org

 

 

Risk of becoming Homeless

 

Homelessness enquiries.

 

 

If someone is homeless, or at risk of being homeless, call 01827 709709 option 9 (between 8.45am and 5.10pm), or in an emergency outside office hours please ring 01827 709709 option 1.

 

Also, can email

Sarah Finnegan

Sarah-finnegan@tamworth.gov.uk

 

Sue Baker

Sue-baker@tamworth.gov.uk

 

  

 

Activities Whilst Self Isolating

 

Everyone Health is posting outactivities to do in the home for adults over 18.

Picture Puzzles

General Knowledge Quizzes

Seduce
Word Searches

 

Everyone Health with call those requesting the packs

 

 

Email the person’s name and address and contact number of the person to 

eh.staffs@nhs.net

 

Put in heading – Postal Activities.

 

If large print is required just put a note in the email that this is required.

Pre-Payment Energy Supply Meters

Energy Companies are offering support for people who are self-isolating and not able to get out to put money on their pre-payment meters or a struggling to pay due to loss of income.

 

They are giving people 2 weeks’ worth of gas/electricity but this HAS TO BE REPAID when self-isolation comes to an end or get back into work.

 

CAB also give advice advise.

 

 

CAB Link

 

https://www.citizensadvice.org.uk/consumer/

energy/energy-supply/get-help-paying-

your-bills/you-can’t-afford-to-top-up-your-

prepayment-meter/

 

British Gas- 0333 202 9802

 

EDF - 0333 200 5100

 

EON - 0345 052 000

 

N Power - 0800 073 3000

 

Scottish Power - 0800 027 0072

 

SSE - 0345 026 2658

 

 

 

Domestic Abuse

 

 

If a person feels safe and able to call for support themselves so that a partner is not alerted

New Era 0300 303 3778

 

Immediate risk the victim (or the Volunteer) should call 999

 

Agencies can refer people in (with consent) via CJSM (new-era@victimsupport.cjsm.net) as this allows secure response and should include brief details and risk.  Where possible an advisor will call the victim back. Please note that all advisors are only able to do telephone consultations at this time.

 

 

 

http://www.new-era.uk/

 

https://www.victimsupport.org.uk/

sites/default/files/P2451%20New%

20ERA__Support%20for%20victims

%20of%20DA_leaflet_low.pdf

 

New Era 0300 303 3778

 

Jackie Hodgkinson, Partnerships officer, who is very knowledgeable on domestic abuse issues – if you need to run anything past her, she may be able to advise further.   Persons who decide to flee domestic abuse can be referred into the Homelessness teams.

 

Jackie-Hodgkinson@tamworth.gov.uk

 

 

Hospital Appointments

 

If someone says they have a Hospital Appointment and need transport and do not have friends or family to take them we can advise the following - 

 

  1. Ask them if they have had a shielding letter from the government? If they have then they need to call the number and request assistance and they can coordinate with the hospital about Hospital Transport. 
  2. If they have not had a shielding letter then the person needs to contact either their own doctor or the department which they have their hospital appointment and request hospital transport (Part of the new NHS volunteers are supporting this)

 

 

It may also be worth noting thatsome hospitals may cancel or postponed certain appointments if it’s deemed necessary at this time so the person may want to also check the appointment stands in light of the lock down and the person is self-isolating

 

Activities to take your Mind off things for a while

 

Colouring Pages

 

Puzzles

 

Community Mural Project

 

 

 

 

Vic one of our Telephone Volunteers also does art in the Community has put some art together.

 

New urban era site is 

 

www.newurbanera.org 

 

If people are looking for colouring pages Vic will update so they can be found on the navigation bar 

 

He has added a puzzle section with some of the artwork around Tamworth

 

 https://newurbanera.org/__trashed/

 

All free to use.

 

 

Community Mural Project, Various activities

 

www.newurbanera.org 

 

https://newurbanera.org/__trashed/

 

facebook.com/Neubauer/

 

 

 

Toolbox

Mental Health Support

 

 

Self-help with Mental Health provided through South Staffordshire Network for Mental Health

 

01543 301 139

toolboxreferral@ssnmentalhealth.co.uk

 

 

 

 

 

 

 

 

 

 

 

Home Energy Advice Tamworth (HEAT)

Help for Tamworth Residents as Home Energy Use Rises During Lockdown

As households around Tamworth stay at home, our energy bills are set to rise as gadgets become essential for staying in touch and the heating needs to be on all day.  Keep ahead of the game by calling an Energy Advisor at Home Energy Advice Tamworth (HEAT) are at hand on 0800 0432 815.

For most homes, a big energy bills during the lockdown might feel inevitable.  “It’s not rocket science. When all the family are stuck at home, usage is going to go up – and with jobs and income at risk it’s a huge worry for people”, explained HEAT advisor Ray Everett.   Energy helpline estimate bills will rise by around 30% over the period – that’s an average of £28 a month.

Fortunately, gas prices are also falling – so it’s a great time to review your energy bills and find a trusted supplier who will give you a great deal.   We use customer service ratings to advise our callers, as well as prices, to make sure people are in safe hands.  If you are behind with payments or having billing issues, we can help you deal with this too”, explained Ray.

The team at HEAT are adapting to the restrictions too.  “We know getting advice is harder for people now.  Although we can’t pop out and see people, we’re able to offer detailed advice via video calls or put information in the post if people prefer. We’ve set up a password system to reassure residents and are happy to talk to a trusted friend or relative if that’s easier”.  Text call back to 0792 2651982 call freephone 0800 0432 815 or email heat@tamworth.gov.uk.   There’s money to be saved and lots of useful advice on keeping your bills in check during this uncertain time.

HEAT’s energy top tips during the lockdown

  • If you’re at home more than usual; expect your bills to rise – if you don’t have a smart meter, submit a meter reading once a month so you don’t get behind
  • If you can’t afford your bill talk to your energy provider or the HEAT team.  Many suppliers have put in place help for customers who are struggling.
  • Shop around for a good energy deal – there’s some bargains out there at the moment!
  • Get the washing out – if you’ve got outdoor space, washing should try over a day as we come into spring
  • Cut the waste – make sure gadgets aren’t on, or on standby, overnight.  Keep an eye on the weather, and your heating controls.  As we get into warmer weather, you might be able to turn the heating down during the day and put a jumper on, and then boost temperatures in the evening.
  • Keep active – ditch kitchen and cleaning gadgets and get an upper body workout with a wooden spoon or brush!  An online workout first thing will help get your own central heating pumping and will mean you are less likely to touch the thermostat during the day.
  • Get the family involved – if you’ve got a smart meter, it’s easier to see what (and who) is using most energy.  Non-essentials like hair straighteners might have to go!

Home Energy Advice Tamworth is a partnership between Tamworth Borough Council and Marches Energy Agency, a registered charity.

 

Facebook

Are you worried about higher energy bills whilst being stuck at home during the CV-19 outbreak?

 

There’s help out there! Home Energy Advice Tamworth are a small friendly team of advisers who can give all sort of energy advice.  With gas prices falling, it’s a good time to switch supplier.  If you’ve got a billing problem, we can help straighten it out.

 

To request home energy help  https://bit.ly/2L93LAH or Text call back to 0792 2651982 call freephone 0800 0432 815 or email heat@tamworth.gov.uk.