Energy firms are putting in place new measures to help prepayment customers unable to top up during the coronavirus pandemic. Plans include posting cards loaded with emergency credit to those unable to leave home as they need to self-isolate.
Important: This is a fast-changing situation. The info below is the best we have currently, but we'll be updating this as we know more.
Regulator Ofgem has written to all suppliers, saying it expects them to "take proactive measures to support prepayment meter customers, including customers in vulnerable circumstances".
We also understand the Government is working with suppliers and the Citizens Advice charity to develop guidelines for energy companies, covering topping up prepayment meters, as well as options for those who could struggle to pay their bills if income reduces.
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